Online PCB Quote FAQ

InstantPCBQuote™ is the most flexible and user friendly printed circuit board quoting tool in the PCB industry. Here you will find some Questions and Answers to help assist your during your online PCB quoting process.

• What if I need to cancel my order?
• Why can't I get a quote for less than .5"?
• Where should I send my files to get a InstantPCBQuote™ or place an order?
• Under what conditions will Epec change my requested method of shipment?
• What happens if UPS, FedEX, or DHL is late in delivering my order?
• Who is responsible for import fees and custom charges on international order (outside the U.S.)?
• How do you define your turn times?
• Do you schedule out shipments?
• Will RoHS Lead-Free Production Boards be marked with lead-free symbol?
• How can I establish credit?

Q:  What if I need to cancel my order?

A:  A prorated cancellation fee will be charged for cancelled orders depending on fabrication status at the time of cancellation. Orders are subject to 100% cancellation fee. Please contact your Salesperson immediately and follow up with a fax or e-mail to confirm and provide written record for any verbal cancellation.

Q:  Why can't I get a quote for less than .5"?

A:  Our matrix is set to 0.5", enter 0.5" as the dimensional unit for quoting only. If you have a dimension less than 0.5", enter 0.5" as the dimension or call your Sales Person to get a quote. If you place an order from this quote, be sure to put the actual dimensions in the COMMENTS section of the order. Your printed circuit board will be fabricated to your actual dimensions. There may be additional costs associated with your smaller dimensions.

Q:  Where should I send my files to get a InstantPCBQuote™; or place an order?

A:  For QUOTING, you have 2 Easy Options:

• Web
• E-mail

A:  For ORDERING, you have 4 Easy Options:

• Web
• E-mail
• Fax
• Phone

Q:  Under what conditions will Epec change my requested method of shipment?

A:  Our intent is to always ship via the carrier you choose and to use your shipping account number if provided; however, all the carriers (UPS, FedEX, and DHL) have different pickup schedules during the day and evening. Our last pickup is provided by UPS. If your order is ready for pickup after the final pickup time by your requested carrier we will change the carrier, as we assume that it is more important to you that you receive your order on time as expected rather than what carrier is used. In doing so, we will not be able to use your shipping account number. We will ship it on our account and add the shipping charges to your invoice. If you request a change to this policy, we will be glad to hold your order until the following day's scheduled pickup by your preferred carrier.

Q:  What happens if UPS, FedEX, or DHL is late in delivering my order?

A:  We work very hard to make sure all your PCB orders get shipped on time. There are occasions, however, when the freight carriers have delays and/or make shipment errors. We regret when this happens but we cannot be responsible for delays by these carriers.

Q:  Who is responsible for import fees and custom charges on international order (outside the U.S.)?

A:  All International customers are responsible for their own custom charges and import fees on all orders.

Q:  How do you define your turn times?

A:  The day order is processed and confirmed to customer is counted as Day 0.

Q:  Do you schedule out shipments?

A:  We will schedule out shipments over a 6-month period; however, the order will be manufactured at the discretion of Epec to maximize production capabilities and cost efficiencies. If for any reason this order is cancelled at any time prior to the final scheduled shipment, any or all of the completed order will be subject to a cancellation fee which may be up to 100% depending on the manufacturing status at the time of cancellation. Customer is liable for all completed product quantities.

Q:  Will RoHS Lead-Free Production Boards be marked with lead-free symbol?

A:  RoHS compliant lead-free Production boards will be marked with a lead-free symbol if requested by customer. If not specifically indicated on fab drawing or requested in separate document, the lead free symbol will not be added. No symbols of any kind are added to protos other than the work order number for fabrication identification purposes.

Q:  How can I establish credit?

A:  Fax your credit information to 508-995-3691 with Attn: Credit Department on the cover sheet. Please fax the following: Your name, company, address, bank references and at least 3 trade references.