At Epec, our employees worldwide are dedicated to living our core values:
Customers Expect Greatness From Us – Even When They Aren't.
Clients don't care how much you know until they know how much you care. When we deliver quality products, on-time, even when they are unorganized and expect us to do everything, then they win and so do you.
Responding With A Sense Of Urgency Is The Key To Success.
'Urgency' is your inner drive to get things done in a timely – yet accurate – manner. On this team, we return all phone calls and emails the same day, even if it is just to say you received their message and when you will get back to them with an answer. Not just to customers and suppliers, but to each other as we must communicate all news fast – good and bad.
Obsessed With Finding A Better Way.
Our mission is a never-ending quest to find a better way for every process and everything we touch. If it's good, let's make it great. 'Finding a better way' is not something we do on the side or when we get time. Rather, it's a key responsibility for everyone of our team members. It's our passion… our obsession, we want to stay ahead of our competitors and ensure the long term well-being of our employees.
All The Little Details Add Up To…The Difference.
Opportunities for us to make a difference are everywhere, and usually they're found in the little things. Everything we do matters. It's the 1,001 little things that add up to be the 'Difference' between us and someone else getting the business.
We Are The "They."
There is no "they" here. "They" does not exist here. We are the "they." One team. United. There are no vendors, no locations, and no departments, just "US". We are the manufacturer, we are the company supplying the products and 100% of the responsibility falls on each one of us. Each of us is the face of Epec.
We'll Figure It Out As We Live In A Culture Of Yes Before No...
Not everything comes with a set of instructions. We respond to all curiosity and customer requests with the mindset of 'Yes' first. The 'status quo' is comforting, but it holds you and the company back. So 'Yes' before 'no', and 'no' only if we have done the work and exhausted all the potential of 'Yes' first. We believe there is always a solution, even when it seems at first there isn't.
A Great Idea Is Just The First Step – YOU Must Execute.
The real magic is you bringing that idea to life with great execution. It's everyone's job. Don't wait for your manager to change your process, you do it! No one knows better than you anyway. Execution of improvements in our process is how we become a better company, it's how you will get a raise, and it's totally in your control.